Return policy
Return & Refund Policy – Mxlwear
At Mxlwear, customer satisfaction is extremely important to us. We strive to provide high-quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, please review our return policy below.
By placing an order through Mxlwear, you agree to the terms outlined in this Return & Refund Policy.
1. Return Eligibility
Customers may request a return within 14 days of receiving their order.
To qualify for a return, items must meet the following conditions:
- The item must be unused and in its original condition
- All original packaging, accessories, and tags must be included
- The product must not show signs of damage caused by misuse or improper handling
- Proof of purchase or order confirmation must be provided
Mxlwear reserves the right to refuse returns that do not meet these conditions.
2. Non-Returnable Items
For hygiene, safety, or operational reasons, certain items may not be eligible for return, including:
- Personalized or custom-made products
- Digital products or downloadable items
- Gift cards
- Clearance or final sale items
- Products damaged through customer misuse
If a product is non-returnable, this will be clearly stated where applicable.
3. Return Process
To initiate a return request, please contact our customer support team at:
Email: info@Mxlwear.com
Please include the following information in your request:
- Full name
- Order number
- Reason for the return
- Photos of the item if applicable
Once your request has been reviewed and approved, you will receive further return instructions.
Returns sent without prior authorization may not be accepted.
4. Return Shipping Costs
Customers are generally responsible for return shipping costs unless:
- The wrong item was received
- The product arrived damaged or defective
- An error was made by Mxlwear
We recommend using a tracked shipping service, as Mxlwear cannot guarantee receipt of returned packages without tracking confirmation.
5. Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, customers may be asked to provide:
- Clear photos of the product
- Photos of the packaging
- Order information
We will work to provide a suitable solution as quickly as possible.
6. Refund Policy
Once a returned item has been received and inspected, customers will be notified regarding the approval status of their refund.
If approved, refunds will be issued to the original payment method within several business days, depending on your payment provider or financial institution.
Please note:
- Original shipping fees are generally non-refundable
- Processing times may vary depending on your bank or payment provider
7. Order Cancellations
Orders may only be canceled before they have been processed or shipped.
Once an order has entered fulfillment or shipping, cancellation requests may no longer be possible.
To request an order cancellation, please contact us immediately at:
8. Exchanges
At this time, Mxlwear does not guarantee direct product exchanges. If you would like a different item, we recommend returning the original product (if eligible) and placing a new order separately.
9. Chargebacks & Fraud Prevention
Mxlwear reserves the right to dispute fraudulent chargebacks or suspicious payment activity.
Customers are encouraged to contact our support team first so we can resolve any issues directly and efficiently.
10. Contact Information
If you have any questions regarding returns, refunds, or your order, please contact us:
Mxlwear
📧 Email: info@Mxlwear.com